After the latest iOS mobile app update, my offline files have been re-syncing.

I downloaded an update this morning, cleared my cache and this behavior continues.  I can't understand why anyone at Dropbox thinks this is a good idea. Checking for changes should be a background process that occurs invisibly to the user.

Hmmm. The pair of blue arrows is a bit confusing. On desktop, the arrows whirl, showing you a sync is in progress; a green checkmark shows for files that are in sync.

Yesterday, all files in the iOS app had blue arrows icons, making it appear my entire account was in need of sync. That's pretty jarring and disconcerting--especially when the behavior appears just as you're about to leave town....

In my case, Megan's suggestion to clear the cache got things back on track (whew!). If, however, the intent is for all files to display the blue arrows upon launch while the app "calls home," well...that's going to give a more than a few people heart palpitations.  

Thanks Klaus!

I'll pass the feedback directly to the team and hopefully some improvements can be made!

Thank you for the explanation. But I found the old behaviour better! The refreshing takes a few minutes if one has many files offline and the new downloaded files are shown as downloaded earlier than the old files (which are only refreshing). Strange behaviour in my eyes! 😭

Hi Klaus7​,

I've looked into this and our team have advised me that in this case it’s not redownloading the files, it’s refreshing the folder and metadata but Dropbox uses the same icon for both states, just the text changes. The subtitle text should also make this clear - it’ll explicitly say when it’s downloading.

This does not work for me on my iPad! I have the the same strange behavior as before!

Thanks for the clear steps, Megan. Clearing the cache and rebooting solved the problem for me. 

Weird behavior—having the blue sync icons appear—since the current iteration of files were accessible on other devices and on Dropbox via a web browser. 

jwdoom​ Thanks for following up and letting us know this is still an issue for you, we'll forward this to the team. 

This is happening to me, too.  Files appear offline (due to blue sync'g icon and "determining which files to download...." message) and eventually come online.  But giving it a minute, exiting and returning to the same screen yields the same blue icons.  

I typed too soon.  This is in fact still happening.  When I checked my offline files this morning they were all sync'd, but it must have just checked.  I just opened Dropbox a few moments ago and it went through the same checking-queuing routine.