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App always updating thousands of files
Since a few weeks, my Dropbox app is always updating thousands of files, whenever my computer is started, taken out of sleep or hibernation. I think it started after I used Dropbox to briefly store a lot of small files on a secondary laptop. Searching on the internet, I have found more people with similar problems and I have tried some of the suggested solutions, but so far to no avail. This is on Windows 11, Dropbox plus subscription with selective sync enabled (my whole dropbox doesn't fit on the laptop).
What I have done: remove and reinstall Dropbox; remove, delete dropbox cache folder, reboot laptop, reinstall Dropbox. At first the reinstall seemed to work but it didn't solve it permanently. Any other suggestions?
Hi gjwolfswinkel, thanks for the screenshots!
It seems you're using the beta version of our app. To eliminate the possibility of this causing the syncing issue, can you try going into your account settings on the Dropbox website, and turning Early releases off?
After that, install one of the stable builds of the Dropbox application.
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- Nancy
Dropbox Community Moderator
Hmm, I see; this is a bit odd indeed. Can you let me know what’s the current syncing status and app version of your Dropbox app?
Syncing 3,382,797 files. Where do I find the App Version?
- Hannah
Hey Kirola, to see the version of the Dropbox app installed on your computer, hover over your Dropbox icon.
Version 216.4.4420. Seems to be stuck at Syncing 3,382,797 files.
- Hannah
Thanks for the update, Kirola!
Can you try these steps, to see if they help?
I'm not sure. I got no message about links, I did get a a message that said the fix permissions was fixed. Here's what I see now:
But it doesn't really seem to be syncing.
- Nancy
Thanks for giving that a go! Are you still seeing the same number of files trying to sync to the app?
Yeah, it still says $3,382,763.
- Nancy
If the app’s still stuck at the same file count, can you check if there are any third-party apps that could be interfering with Dropbox or accessing the files in your local Dropbox folder? If there are, can you please disable them temporarily and see if that helps?
What you can also try after that is to uninstall the Dropbox app from your computer, restart your device and then, reinstall it.
Let me know if any of the above makes a difference.
How do I check for third-party apps that might be interfering?
