Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bbogdan's avatar
bbogdan
Explorer | Level 3
2 years ago

Blank PDFs uploaded to Dropbox after using the scan feature in Notes on iOS

Hey all, 

 

I used the Scan function in Notes and then uploaded the scanned PDFs to Dropbox from my iPhone. But, the files are just coming up as blank white boxes when I try to view them in DropBox (both on my phone and in the browser on my Mac). I've cleared the cache, tried a different browser, made sure everything is syncing etc. 

 

Help!

Thank you so much

 

Dropbox Basic
iOS
Mobile
sync
upload

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey bbogdan, thanks for bringing this to our attention.

     

    Would you mind guiding me through the steps you followed to scan documents in Notes?

     

    If you use the scanning feature on other documents, does it work as expected?

     

    Let me know and we'll go from there.

  • bbogdan's avatar
    bbogdan
    Explorer | Level 3
    2 years ago
    Hi, I used the Scan Documents feature. About 12 or so didn’t work but 2-3 did.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey bbogdan. Hope you don’t mind me chime in. 

     

    Can you clarify what’s the file extension of the files that get uploaded into Dropbox after you’ve scanned them? 

     

    I’d also like a screenshot of how they appear on your end then.

  • bbogdan's avatar
    bbogdan
    Explorer | Level 3
    2 years ago

    Hi there, I scanned each page and then saved it, and it was working perfectly.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi bbogdan, does the feature work now, or do you still face the same issue? 

     

    If you're still going through this, would you mind clarifying the OS you're using on your iPhone, along with the Dropbox version that you have installed there? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!