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bbogdan's avatar
bbogdan
Explorer | Level 3
2 years ago

Blank PDFs uploaded to Dropbox after using the scan feature in Notes on iOS

Hey all, 

 

I used the Scan function in Notes and then uploaded the scanned PDFs to Dropbox from my iPhone. But, the files are just coming up as blank white boxes when I try to view them in DropBox (both on my phone and in the browser on my Mac). I've cleared the cache, tried a different browser, made sure everything is syncing etc. 

 

Help!

Thank you so much

 

Dropbox Basic
iOS
Mobile
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5 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey bbogdan, thanks for bringing this to our attention.

     

    Would you mind guiding me through the steps you followed to scan documents in Notes?

     

    If you use the scanning feature on other documents, does it work as expected?

     

    Let me know and we'll go from there.

    • bbogdan's avatar
      bbogdan
      Explorer | Level 3
      2 years ago
      Hi, I used the Scan Documents feature. About 12 or so didn’t work but 2-3 did.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey bbogdan. Hope you don’t mind me chime in. 

         

        Can you clarify what’s the file extension of the files that get uploaded into Dropbox after you’ve scanned them? 

         

        I’d also like a screenshot of how they appear on your end then.

    • bbogdan's avatar
      bbogdan
      Explorer | Level 3
      2 years ago

      Hi there, I scanned each page and then saved it, and it was working perfectly.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi bbogdan, does the feature work now, or do you still face the same issue? 

         

        If you're still going through this, would you mind clarifying the OS you're using on your iPhone, along with the Dropbox version that you have installed there? 

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