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Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before this update.
But it seems now I can no longer access any file. When I click on a tiny image of a few Kb's it no longer opens, but after a few minutes asks me if I want to continue downloading or quit the download.
When I click on the Dropbox Icon it keeps telling me it's indexing. I tried pausing the indexing, but that doesn't help.
I un- and reinstalled the Dropbox app, but that doesn't make any difference.
Anyone else suffering from issues like this after the recent update and change of file management, and found a solution ?
Thanks.
I have 74 Gb of 250 Gb available on my drive.
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
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- Walter
Dropbox Community Moderator
Thanks for the screenshot toonafish3D
Have you tried adjusting your bandwidth settings to see if there's any improvement?
Yep, I set the Up- and Download bandwidth to " don't limit" yesterday. But it seems that doesn't make any difference.
Dropbox managed to index about 10 more files since yesterday, at this rate it's going to take more than 6 years.
I don't think it's my network or Wifi, down and uploading anything else or watching movies works just flawless, as usual.
Seems like I'm having a conversation with myself.
Last Saturday I disabled all my Dropbox files from syncing with "selective sync" but a single folder with some images and set it to "sync next". And not a single file in this folder has been synced on my Macbook since then.
I also added a new folder with a single image on my PC which is visible in my "selective sync" settings on my Mac and online, but refuses to show up in the Dropbox folder on my Macbook.
And when I add a new folder in my Macbook, it doesn't show on the other systems or online in Chrome.
I don't know what the "Sync History" list on my Mac should show, but the most recent file is from 10 days ago. So if it's the latest files that have been synced there's not much going on.
Seems Dropbox definitely broke on my system after the update, nothing is syncing up or down.
Does anyone from support have an idea how to fix this ?
I'm following. Having exactly the same issue....
- Emmet
Community Manager
Can you ensure you're updated to the latest version of macOS? You mentioned you're on version 12.6.3, but can you update to version 13.2? This should help resolve your issue.
If it doesn't, please let us know and we will investigate further.
Regards,
Emmet
Thanks Emmet,
I' m on the latest MacOS supported on my Macbook, which is Monterey 12.6.3.
MacOS 13 is Ventura, and is unfortunately not supported on my Macbook from 2015. And to be honest, I'm not planning on buying a new Macbook just to fix Dropbox.
I have the same situation. I have 2016 MBP. I've also tried the advanced reinstall and it ended up the same way. The new Dropbox just doesn't work on 12.6.3.... If I sign out and sign back in, it'll revert back to the old version, which works perfectly.... As long as it continues to work, I suppose I won't be attempting again, unless somebody reports it works properly.
Hey toonafish3D,
Did you ever get this resolved? I'd been having the exact same problems with "syncing" or "indexing" taking a ridiculously long time. Took 3 days for 6k files and I still had more than 50 to go. In the meantime, I couldn't access *any* of my files -- at all -- while Dropbox was installed. Quitting the application didn't help. I went back and forth with Dropbox support a whole bunch of times but soon tired of "maybe it needs more time," or "send me a screenshot of... whatever." I jumped through those hoops over and over and whenever a new support person logged in, I'd get similar requests. The "Please check to make sure you're connected to the Internet" was one of my particular favorites.
Anyway, I have now officially given up. I've deleted Dropbox. Yay! And until I find a better alternative, I'll use iCloud space to store my files. So far, though, that's looking pretty good.
I hope things have gotten better for you!
:::Sigh::: I used to really love Dropbox.
