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philipkd's avatar
philipkd
Collaborator | Level 8
2 years ago
Solved

Cannot sync .app files on Mac

I create Applications with Automator, and it produces files with a .app extension. They aren't syncing with Dropbox. I just see a slash through a cloud icon next to the file.

desktop
Mac
sync
  • philipkd's avatar
    philipkd
    2 years ago

    Hmm, I just tried those and it didn't clear the crossed cloud. However, I went ahead and cloned the app in Automator, and now the file syncs. Thanks!

8 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey philipkd, thanks for reaching out to our Community.

     

    Can you send us a screenshot, showing how the file looks like in your Dropbox folder?

     

    Also, are you on the new version of Dropbox for macOS, with the Dropbox folder in ~/Library/CloudStorage?

     

    Keep me posted.

  • philipkd's avatar
    philipkd
    Collaborator | Level 8
    2 years ago

    Hi Hannah. Yes, I'm using the latest Dropbox with everything stored in ~/Library/CloudStorage.

     

     

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi philipkd,

     

    Just wanted to let you know that our team is actively working on this.

     

    Happy to share updates here once we have them.

     

    Thank you,

    Sam

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there philipkd,

     

    Our team has worked on a fix. Let us know if this is running smoothly. 

     

    Thanks,

    Sam 

  • philipkd's avatar
    philipkd
    Collaborator | Level 8
    2 years ago

    Hi Sam,

     

    It still shows a cloud with the slash through it. I tried clicking on it, I tried renaming the file. And I also checked dropbox.com, and it's not there.

     

     

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey philipkd,

     

    It seems that the fix doesn’t address the files already affected by this. Could you please ''unignore those files'', instructions in here.

     

    Thanks!

  • philipkd's avatar
    philipkd
    Collaborator | Level 8
    2 years ago

    Hmm, I just tried those and it didn't clear the crossed cloud. However, I went ahead and cloned the app in Automator, and now the file syncs. Thanks!

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