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DaveYoungUK's avatar
DaveYoungUK
Explorer | Level 4
5 years ago

Can't See Folders from my Shared Work Dropbox in Finder

Hi there, I'm a fairly basic Dropbox user and have just had my company folders shared to me. I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi DaveYoungUK, thanks for posting today.

Is the Dropbox desktop application showing up as up to date, or syncing?

What message do you see when you hover over the Dropbox icon in the menu bar?

This will help me to assist further!
  • DaveYoungUK's avatar
    DaveYoungUK
    Explorer | Level 4
    5 years ago

    Hi Jay, thanks very much for answering

     

    the Dropbox app on my laptop is saying that its syncing my files, but its said that all day...

     

    When I hover over the menu icon it says its up to date

     

    D

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Could you try these steps to fix the hard links and permissions?
      • DaveYoungUK's avatar
        DaveYoungUK
        Explorer | Level 4
        5 years ago

        Thanks again for your reply Jay

        I solved the issue after Dropbox support asked me to supply the following:

         

        - Screenshot of what you see when you open your Dropbox desktop app preferences and then click the Synctab. Under Selective Sync, click Choose folders (Mac). It should display the folders in your Dropbox account. If your folders appear to be unchecked there, this means that they are online only and they are not saved on your hard drive.

         

        The folders were unchecked and when I selected the ones I wanted they became visible in my Mac Finder window.

         

        Hope this helps others.

         

        Dave 

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