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DaveYoungUK's avatar
DaveYoungUK
Explorer | Level 4
5 years ago

Can't See Folders from my Shared Work Dropbox in Finder

Hi there, I'm a fairly basic Dropbox user and have just had my company folders shared to me. I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's ...
desktop
Dropbox Basic
Share
Shared Folders
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Could you try these steps to fix the hard links and permissions?
DaveYoungUK's avatar
DaveYoungUK
Explorer | Level 4
5 years ago

Thanks again for your reply Jay

I solved the issue after Dropbox support asked me to supply the following:

 

- Screenshot of what you see when you open your Dropbox desktop app preferences and then click the Synctab. Under Selective Sync, click Choose folders (Mac). It should display the folders in your Dropbox account. If your folders appear to be unchecked there, this means that they are online only and they are not saved on your hard drive.

 

The folders were unchecked and when I selected the ones I wanted they became visible in my Mac Finder window.

 

Hope this helps others.

 

Dave 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Glad to hear you were able to resolve the issue!

    Enjoy your week!
    • DaveYoungUK's avatar
      DaveYoungUK
      Explorer | Level 4
      5 years ago

      Cheers Jay!

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