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SonnyP's avatar
SonnyP
Explorer | Level 3
3 years ago

Dropbox Syncing Issue Where Updated Files Aren't Really Updated

Hi Everyone   Has anyone experienced an issue where they edit a document. Save it. Dropbox shows it was synced and updated successfully. Then went to PC 2 to open the same document after waiting ...
desktop
dropbox business
Mac
Microsoft Office
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windows
SonnyP's avatar
SonnyP
Explorer | Level 3
3 years ago

Hi Megan ,

Thank you very much. I did report this to support and my ticket was closed on the assumption that the files were not following the naming guidelines from Dropbox, which they were.

 

The Windows 10 computers are on version v165.4.4286.

 

For our Mac environment, they are on verions v164.4.7914.

 

Just to clarify, our mac environment is used for testing. The Windows 10 environment is what's been in production for several years, so the 2 environments are separate and do not share the same files.

 

Thank you very much.

Sonny

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you share your ticket's ID with us so that we can locate it in our system too, Sonny?

 

In the meantime, you can also update the app's version on your Mac computers. 

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