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Tharanei's avatar
Tharanei
Explorer | Level 3
2 years ago

Dropbox upload contextual menu on Android

Hi everyone,
I'm on a oneplus 10 pro.
Os and Dropbox app are up to date.

Problem : when I want to upload a file from another app (gallery, audio recorder, ...), I have a new contextual menu, where I cannot choose precisely the folder where I want to upload.
It did change like one / two weeks ago. Previously I had the right menu. Now I can only upload to the root folder and the search field do not allow me to choose another one.
A colleague of mine has the same.problem on another OnePlus Android phone, the other on iOS have no problem.

Thank you for your time

Android
Mobile
sync
upload

16 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there Tharanei - thanks for bringing this to our attention.

     

    Could you clarify the version of the Dropbox mobile app, and the OS version of your device for us?

     

    If you can also send us a screenshot so that we can have a visual too, I'd appreciate it.

     

    Thanks!

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago
    Ty for the reply.
    Os : Android 14, security update 5 may
    Dropbox : 384.2.2.
    I do not find any way to upload a picture here, where can I send the screenshot?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    There should be a camera icon within your reply box Tharanei 

     

    If you're on a mobile device at the moment, you might need to request the desktop version of the page to bring up the button. 

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago

    That's the new contextual page I see when i try to share to the Dropbox account

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago

    I cannot navigate and choose any folder. The import does work if I choose the root folder that appears here

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago

    I already tried to clear the cache. And yes, I can see them and select the folders showed in the first picture, but I cannot open them and navigate to a specific subfolder. Also, this menu is not the one I was used to. It switched like 2weeks ago. Previously the interface was like the actual Dropbox app navigation interface.

    Like this screenshot.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Tharanei, did you recently join a Dropbox Business team? Those icons there show a team folder and a personal folder.

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago
    Yes, i'm using a team account from the company I work for.
    It.s been years without any issue, and they told me nothing changed on their side.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for us Tharanei 

     

    Would it be OK if we reached out via email to have a further look internally at this point? 

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