Error 500 when trying open shared links

I keep getting this as well, you're not alone.  I use Dropbox for work and this is super frustrating!

Mine is still not working 

Hey originalemanuel, since it works with Chrome and Edge, it must be something to do with Firefox.

If you login to your Dropbox account to view the link, then you get the error, right?

If you use a different browser to save the video to your Dropbox, are you able to preview it as normal through Firefox?

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Adrenaline wrote:

Mine is still not working 

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What, exactly, isn't working? The problem described in this thread was resolved yesterday and is no longer an issue.

Edit by Rich: These posts were moved to the relevant thread.

It is still an issue.

When sending out a shared link still getting the error page.

When I click on the link my team is sending, I'm still getting an error with a purple bullseye.  

I can't speak for others, obviously, but I have tried various browsers and private/incognito in those and nothing works. Cleared caches etc. These are not viable workarounds.

Hi Hannah 

Yes, it only happens in Firefox after logging in.

I do not understand the 2nd Question. I did not save the video from a browser to Dropbox, I do that with the Windows App.

Hi, there are currently at least two threads about this error ongoing. To repeat what I've said on the other one, I am having this exact same problem with mp4 and mov files on Safari and Chrome. Have emptied cache, deleted history etc etc and used private/incognito in both but I still cannot access any of these files for more than a split second, even files uploaded today, so seems it has nothing to do with the website issue yesterday.

Hi Everybody,

Thanks for reporting this. I've flagged it with our Engineering team who is currently working on a fix. Based on the information you all have provided, it seems this issue is specifically affecting previews of mp4 files.

I'll provide an update here when I know more.

Thanks,

Ben