Forum Discussion

rogerky72's avatar
rogerky72
New member | Level 2
4 years ago

File upload gets hung up or loses connection

I am able to upload files to my account up to around 20 MB.  However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good intern...
desktop
Error Messages
sync
upload
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey rogerky72, how are you today? 

Have you tried a different browser other than the one you're currently using? 

If I were you, I'd also try an incognito tab on your current browser. Can you give it a go, and let me know of any updates?

Thanks! 
rogerky72's avatar
rogerky72
New member | Level 2
4 years ago

I have tried three browsers and private/incognito browsing as well, but uploads above about 20 MB still get hung up.  As mentioned, I have plenty of account space and a good internet connection.  Any ideas?  Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey rogerky72, sorry to jump in here, but could you try rebooting your modem and computer and try again?

    If you still get the same results, I'd appreciate a screenshot of the exact error you're getting. 
    • zdroberts's avatar
      zdroberts
      New member | Level 2
      4 years ago

      Having the same issues as I've given up trying to get the desktop app to work. Really wish it would upload files in order to at least when the web upload randomly cuts out (not because of losing internet) I can start up again with the last file. 

    • ashleywchism's avatar
      ashleywchism
      Helpful | Level 5
      3 years ago

      Can anyone help with the error below? The internet is working fine on all other devices.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ashleywchism, have you tried using another browser when uploading files to see if the issue occurs again?

         

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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