Forum Discussion

rogerky72's avatar
rogerky72
New member | Level 2
4 years ago

File upload gets hung up or loses connection

I am able to upload files to my account up to around 20 MB.  However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good intern...
desktop
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sync
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WFHBase's avatar
WFHBase
New member | Level 2
2 years ago
Of course I have done all the basic troubleshooting 101. Do you guys copy paste these responses? The thread is full of this suggestion.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We just check in with everyone individually as the root cause of the issue could be different for each person WFHBase - thanks for clarifying that you've tried the previous suggestions. 

 

Since you've already done some troubleshooting on this, would it be OK if we sent you an email to have a further look internally? 

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