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Forum Discussion
I can't create new folders via the desktop app - I keep being asked for admin permission
I ahve not changed the permissions on the dropbox account for around 6 months. However, a few weeks I noticed on my laptop that I had an error when trying to create a folder. It woudl ask me for admin permission. I contacted admin and they spent around an hour and finally I was able to then create a folder - for a day. During the following weeks it then happened on my desktop and then on the other desktop compuers.
The only way I can add a folder/create a new folder or a new subfolder is in the online version under the admin profile. This is inetrupting workflow.
Has something changed in how the security settings are applied - we do have it set to admin only to create TOP LEVEL folders but this was set at least 6 months ago and actually seemed to do nothing.
1 Reply
- Nancy
Dropbox Community Moderator
Hey Designit, hope you’re doing well and welcome to our forum.
Did your admin mention if they changed any setting the first time, when this started working again?
Also, if they disable the “Only admins” setting for creating new folders and set it to "Everyone" instead, are you able to create new ones then?
Let me know, and we’ll go from there.
