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Giova GT's avatar
Giova GT
New member | Level 2
2 years ago
Solved

I can't enable permissions on my S23 Samsung Galaxy for camera uploads

Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it.   I want to synchronize all my photos and videos in the cloud.
Android
Camera uploads
Error Messages
Mobile
  • FiggleWiggle's avatar
    FiggleWiggle
    1 year ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
FiggleWiggle's avatar
FiggleWiggle
Helpful | Level 5
1 year ago

Further to the above, my Photos and Videos permission is set to "Always allow all". Camera is set to "allow only while using the app".

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey FiggleWiggle! Did you reinstall the Dropbox app on your phone with these steps and it didn’t make a difference? 

 

If not, can you send me a visual of the notification you keep receiving? 

 

I’d also like one more screenshot of the permissions you’ve enabled so far, to have a closer look. 

 

Let me know when you’re ready.

  • FiggleWiggle's avatar
    FiggleWiggle
    Helpful | Level 5
    1 year ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.

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