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Giova GT's avatar
Giova GT
New member | Level 2
2 years ago
Solved

I can't enable permissions on my S23 Samsung Galaxy for camera uploads

Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it.   I want to synchronize all my photos and videos in the cloud.
Android
Camera uploads
Error Messages
Mobile
  • FiggleWiggle's avatar
    FiggleWiggle
    2 years ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Giova GT, thanks for messaging the Community!

 

The option should be in your phone settings. 

 

For a Samsung device, it should be in the Permission manager section.

 

Keep me updated with any progress!

Sta91's avatar
Sta91
Explorer | Level 4
2 years ago

It is not there....it is nowhere on this model and it wasn't on the older models either, but it worked then.  I've contacted customer service and they don't have an answer....isn't that nice!  They said that they are working on an update (new version) to download and to keep checking!  This is very frustrating to know that the issue is on their end, they will take our money, but not have a fully functioning product!

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