Forum Discussion

digitalworker's avatar
digitalworker
Explorer | Level 3
4 years ago
Solved

I can't find a file using the search bar

Hi, I have a problem with my dropbox account, I uploaded files in a shared folder, the files are in the folder, but when I use the search bar they do not appear.

 

 

 

And the file exists in the folder.

I hope someone can help me, if it is something with the configuration,

greetings.

 

desktop
File access
Share
Web
  • Megan's avatar
    Megan
    4 years ago
    Hi digitalworker, sorry to jump in here! 

    I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

    I'll keep an eye out on both the ticket and this thread. 
     

    If you need anything else, let me know.

8 Replies

Replies have been turned off for this discussion
  • digitalworker's avatar
    digitalworker
    Explorer | Level 3
    4 years ago

    Hi @Hannah I already tried from another browser and from a private window as well.

     

    The files were uploaded from Dropbox App Desktop and when I search on the web page, it doesn't get the files, but they are inside the folder

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi digitalworker, I'd recommend getting in contact with the support team directly for further assistance.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi digitalworker, sorry to jump in here! 

    I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

    I'll keep an eye out on both the ticket and this thread. 
     

    If you need anything else, let me know.
  • YemenShabab's avatar
    YemenShabab
    New member | Level 2
    4 years ago

    hello sir i have the same problem here with me i have the files but when i search for them in search bar didn't find them زز

  • digitalworker's avatar
    digitalworker
    Explorer | Level 3
    4 years ago

    Hello, my problem was that I uploaded the files through the folder in windows in an old operating system, then I changed the machine and that error no longer occurred, What operating system do you use?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi YemenShabab, how are you today? 

     

    Do you notice the same behavior when using a different browser? 

     

    Keep me posted on the results!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!