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boomerace's avatar
boomerace
Explorer | Level 4
2 months ago
Solved

I can't upload/sync a file to my Dropbox account from my laptop.

Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allows dropbox. My memory is almost full but not. I can't download the dropbox, and I can't delete whatever dropbox I have on my laptop. Any info would be helpful.

desktop
iOS
sync
  • Megan's avatar
    Megan
    2 months ago

    Hey boomerace!

    It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

    Let me know of any updates!

     

13 Replies

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi boomerace​  and welcome to the Dropbox Community! I’m so pleased to hear that your file is syncing again and thank you for coming back to share your update. It’s always appreciated when someone takes the time to follow up, especially with syncing issues like this ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Now that everything’s working smoothly, I’d love to know... how are you finding Dropbox on your laptop? Do you have a favourite feature that helps with your workflow?

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    That's great to hear, boomerace, and thanks for keeping us updated on this!

    If you need anything else, let us know.

    Have a great day!

  • boomerace's avatar
    boomerace
    Explorer | Level 4
    2 months ago

    Honestly, I don't know what happened! I have done those steps several times with no luck. I would go through task manager and quit all programs running dropbox, then I would restart the computer and the same thing would happen. This time, everything loaded up perfectly. I even have the dropbox app symbol in the tray. Thanks guys!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey boomerace!

    It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

    Let me know of any updates!

     

  • boomerace's avatar
    boomerace
    Explorer | Level 4
    2 months ago

    Just tried that. Got the same message. Failed to uninstall

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    boomerace wrote:

    The dropbox icon is not in the corner and when i go to the start menu and search dropbox app, it will not open.

    I'd suggest trying an advanced reinstall of the Dropbox application. Also, try to uninstall it through Control Panel/Uninstall a program, rather than through Settings/Apps.

  • boomerace's avatar
    boomerace
    Explorer | Level 4
    2 months ago

    The dropbox icon is not in the corner and when i go to the start menu and search dropbox app, it will not open.

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