I'm not able to upload photos to Dropbox from my Android phone to my laptop

Mike B.40 wrote:

Also, the Dropbox app on my phone. Isn't showing all the content in my Dropbox on my laptop.

Are you sure you're signed in to the same Dropbox account on both your laptop and your phone? When people swap devices it's not uncommon that they sign in with a different account. That would explain why files you upload don't appear on the laptop, and files on the laptop aren't appearing on the phone.

Check the Dropbox application on both the phone and laptop and make sure they're both using the same email address. If they're different, sign out of Dropbox on your phone and sign in with the same email address you see on the laptop.

This is what shows up when I try to share from my phone to Dropbox on my laptop. I haven't connected phone to laptop via a direct cable.

HI Mike B.40, could you attach a screenshot showing what you're seeing when you connect your phone to your computer?

Hi Hannah,

These are the same steps I have followed,,, without fail or problems,,, for years.

When I want or need to transfer or add photos from my phone. To Dropbox on my laptop. I simply check the photos I want. The click, Add to Dropbox. I'm asked What Folder. Pick the Folder. The Click Add. Boom! Photos are added, no issues.  No plugging in my phone to laptop. Also, the Dropbox app on my phone. Isn't showing all the content in my Dropbox on my laptop.

Hey Buck5271, thanks for bringing this to our attention.

Can you please describe the steps you're following?

Are you plugging your phone in to your laptop or are you using the Camera Uploads feature directly from the Dropbox app on your phone?

Any additional info on your process, will be really helpful.

Thanks!