Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
dropbox business
Error Messages
FAQ
File requests
Share
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Frostbytes, thanks for your feedback here.

 

We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted.

 

Can you give us the ticket number for your communication with our support team, so we can take a look?

Numbersguy7777's avatar
Numbersguy7777
Explorer | Level 3
2 years ago

Hannah I am having the same issue "something went wrong, but we think it was a fluke. Try again"

 

Issue is across different types of web browsers as well, cannot access files that were uploaded to me in a File Request.  


What is the resolution?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!