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Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
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Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

There are several problems here:

 

  1. Dropbox support has been incredibly unhelpful.  As someone who worked in IT, communicating with your support ranks up there among the worst support experiences I've seen after working with dozens and dozens of vendors.
  2. Dropbox support has been slow to reply.  This is mission-critical usage, so we have a Business Advanced plan.  Waiting several days for your support to reply is a show-stopper.
  3. After already wasting an hour of pointless troubleshooting steps with your support, "advanced" support expects us to document numerous other steps.  We are in our busy season of 15 hour days.  Our business is not troubleshooting issues with Dropbox.

I'm posting here hoping that someone who is resolution-focused can intercede.  Otherwise, I think we're done with Dropbox.

I've been a fan of Dropbox for many years, and we spend a considerable sum on our Dropbox plan every year.  I've always been surprised at the number of comments from colleagues about how much they dislike Dropbox, but after this experience I'm beginning to understand.

Issues happen.  What matters is how a vendor deals with them.  In this case, the response from Dropbox has been a disappointing failure.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Numbersguy7777, sorry to hear about that! 

 

When did this start happening? Also, have you tried an incognito tab, without any plug-ins or extensions? 

 

Let me know more, and we'll take it from there! 

  • Numbersguy7777's avatar
    Numbersguy7777
    Explorer | Level 3
    2 years ago

    just tried in an incognito tab in Mozilla Firefox.  same error.  Just started happening in the past week.

  • Numbersguy7777's avatar
    Numbersguy7777
    Explorer | Level 3
    2 years ago

    just also tried in Chrome private tab, same error.   Can you provide a phone number for me to call?

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