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Forum Discussion
Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."
For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days. The same file requests previously worked, as recently as three weeks ago. The clien...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Frostbytes, thanks for your feedback here.
We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted.
Can you give us the ticket number for your communication with our support team, so we can take a look?
Hannah wrote:Hey Frostbytes, thanks for your feedback here.
We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted.
Can you give us the ticket number for your communication with our support team, so we can take a look?
I'm cautiously pleased that my comments have been noted. I hope that your support decision-makers consider our experience so far to be an opportunity to provide better, resolution-focused support that's much less frustrating for long-time customers like us.
The support ticket is 23784084.
For the record, the problem continues after several days. And like Numbersguy7777 has pointed out, it happens in Chrome both in a normal tab and in Incognito Mode.
