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Forum Discussion
Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."
For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days. The same file requests previously worked, as recently as three weeks ago. The clien...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for your speedy reply Numbersguy7777!
That's odd indeed. As for phone Support, it's only available to Business admins.
You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in order for them to have a closer look into this.
Megan wrote:I see, thanks for your speedy reply Numbersguy7777!
That's odd indeed. As for phone Support, it's only available to Business admins.
You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in order for them to have a closer look into this.
So now that it's not just me reporting this issue, will Dropbox take this seriously and find a resolution?
Two days ago an important client had me send them data using their file request and it also failed. It's clear that it's not just us having this problem.
@Frostbytes quick note of the only solution I found to work was to find the email from dropbox that alerted me that the client had uploaded requested files, and to click on the link in that email that said "view files", and it took me directly to the folder for full access.
However I still cannot view the uploads in the normal folder when logging into dropbox. Hope that works for you
