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Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey InfoSLSorg, when did this start happening?

 

Have you tried contacting our Support about this? If so, would you mind sharing your ticket number reference, in order for me to locate it on our system?

InfoSLSorg's avatar
InfoSLSorg
Explorer | Level 3
2 years ago

Just started happening today.

 

I did contact Support after posting this. - started with a Chat, moved to Email. The ticket number is 23842651.  The person I am communicating with is named Derek. The most recent communication they asked me to record the screen showing the error, which I did. The link to the screen recording is https://capture.dropbox.com/mY1rspJayvu7uXD6.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, InfoSLSorg!

     

    Thanks for the heads-up! I've located your ticket number, and passed my comments to it too. 

     

    I'd suggest that you continue troubleshooting there, since our Support has more tools, and visibility to the account itself and your case might need to go to our Specialized agents.

     

    If you need something else, please let me know and I will be more than happy to help every step of the way! 

    • InfoSLSorg's avatar
      InfoSLSorg
      Explorer | Level 3
      2 years ago

      Will do! 

      Thank you!

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