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Forum Discussion
Lost files after trying to upload them to my Dropbox account
Hello! I usually keep all my stuff on my Dropbox (professional account). I only used to have a folder with some stuff on my hard drive of my old laptop. I bought a new one last month and, to move this folder, I uploaded it to my Dropbox and then copied to the new hard drive. Something must have gone wrong at some point, as I only have now the folder (including subfolders), but no files at all in there. I am fearing the upload failed, but the files are no more in the original folder, or anywhere else. Is there any way I can recover them? If the upload failed, shouldn't they be in the original folder? Can they have gone lost in the move? Thanks!
- Hannah
Dropbox Staff
Hey magaelfa, sorry to hear about this.
To add these files to your Dropbox, did you basically drag and drop them to your Dropbox folder?
Has syncing finished on the Dropbox application?
You can see that, by hovering over the Dropbox icon in your system tray/menu bar.
Let me know what you find and we'll go from there.
