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gokenchung's avatar
gokenchung
Explorer | Level 3
2 years ago

Missing files and file contents after restoring my Dropbox to a new computer

I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered...
desktop
Dropbox Backup
Mac
restore
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi gokenchung, could you clarify what you mean by 'syncing has occurred up to the minute'? Does this mean that files have been syncing normally for the last 4 months?

 

Depending on your plan, you can view the version history of a plan from 30 days ago or higher.

gokenchung's avatar
gokenchung
Explorer | Level 3
2 years ago

Hi Jay,

Does the above screen capture proves Dropbox is syncing?

 

I don't know how to find out if the files were syncing normally in the past 4 months but after checking with various folders just now. Many files created in Feb 2024 to June 2024 are missing. 

Here's another anomaly - in one folder names 2023, there should be 12 files, named one for each month in 2023. All 12 files mysteriously moved to another folder I created called Archive (which should only have 2 files), now has 14 files!

 

The matter is now getting very serious. I don't know how many files I have created and saved in my desktop Dropbox between Feb to June 2024 (and some are very important). But I'm pretty now that they are all gone! Vanished!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey gokenchung - can you confirm that the Dropbox desktop app was and is running on your computer at the moment as well?

     

    If so, what is the app's exact status and version as shown in your menu bar? 

    • gokenchung's avatar
      gokenchung
      Explorer | Level 3
      2 years ago

      It says Dropbox 202.4.5551

      Up to date

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Was it also up to date before performing the Time Machine rollback gokenchung?

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