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czathey's avatar
czathey
New member | Level 1
11 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
czathey's avatar
czathey
New member | Level 1
10 months ago

Nancy, my boss had a similar issue a while ago. He was told to uninstall and then reinstall Dropbox. Is that what I should do and if so, could you walk me through it...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Before trying that, can you please right-click on your local Dropbox folder, go to its “Properties” and send me a screenshot of the next window that will appear on your screen? 

    I want to see how many files are currently located in the folder before taking any other actions.

    • czathey's avatar
      czathey
      New member | Level 1
      10 months ago

      Hi Nancy,

      I ended up uninstalling and reinstalling last night. Unchecked some files I don't use. And this morning it says Dropbox Up to Date and my files are there. I am cautiously optimistic that worked!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        I'm glad to hear that, czathey! Fingers crossed and, as always, I'll be here if you need any further help.

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