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Forum Discussion
My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.
Hello,
My dropbox desktop app for macOS Sequoia 15.3 is stuck synching with 66 files.
This happened to me last year and it took months to get folder synched again properly.
Not sure what to do, any suggestions are welcome.
I've done the classic steps of restarting mac, restarting dropbox etc etc
I really would like to avoid re-installing and re-synching everything because that took a period of months to do, since it would not allow to let me synch all files at once.
Dropbox 216.4.4420
Downloading 66 Files...
- Nancy
Dropbox Staff
Hi andreasgrill, thanks for posting here today.
If you open your desktop app via the Dropbox icon in your menu bar, can you see which files are currently stuck syncing?
I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see.
Let me know when you’re ready.
My Mac Sonoma 14.6.1 is doing the same thing. Has been stuck for weeks at 108,000+.
I've followed instructions to delete app but it doesn't go away.
What can I do
Paul
- Nancy
Hey paulbeesley! Sorry to hear you’re having a similar issue.
What’s the app version of your Dropbox app?
Can you follow these steps and send me a screenshot of your Dropbox folder’s properties?
Finally, did you take any actions on Dropbox right before the issue started?
Hello Nancy
For some reason the little paperclip attachement button doesn't work.
Also when I try to drag in the screenshot it says File Not Allowed as a warning from the browser? I've tried both in Safari and Chrome.
Also the link you're referring to further below takes me back to this page.
"Can you follow these steps and send me a screenshot of your Dropbox folder’s properties? "
thank you- Walter
Hey from me too andreasgrill - thanks for the update on this.
Could you try copying and pasting your screenshot in your reply box instead and let us know if you get the same results?
It appears that we scared it - syncing has completed.
Thank you.
- T_theresa_A
Community Manager
Hi paulbeesley and welcome to the Dropbox Community. I am glad to see your files have fully synced. Thank you for updating us, it’s members like you who keep this Community so vibrant 🙌.
I’d also love to hear how you’re using Dropbox in your workflow, that's if you're open to sharing. 🤗 It’s always inspiring to learn creative ways our members use Dropbox, it’s a great way to share tips, spark ideas, and even bring insights to our team. 💡
Looking forward to hearing your story 💌
T 😼 (Dropbox Community Manager)T_theresa_Amy issue isn't fixed though.
I was the one starting this thread.
Any news on that end?
For some unknown reason it has completely synched.
Thank you.
