New Files Not Downloaded Locally (Mac)

Hey Uhnnohn, thanks for posting to our Community.

Can you please let me know your computer's exact OS and version?

And also, which version of the Dropbox app do you have installed?

You can see that by hovering over the Dropbox icon in your menu bar.

Once I have this info, I'll be able to assist you further.

Thanks!

I'm getting this same behaviour on OS X Ventura 13.1 with Dropbox 164.3.7907

Select All folders under selective sync and nothing is downloaded my folders all have the download icons next to them, is this a bug from moving the location under /users/USER/library/cloudstorage/dropbox ?

Also this migration didn't delete my old drobox folder under /users/USER/Dropbox - is it safe to just delete that folder?

Quite a lot of bugs and I didn't even opt-in to this beta, somehow I'm enrolled? Presumably because I'm on Ventura or something? Bit risky.

You can, in theory, make a directory available offline (Right click on Finder, then "Make available offline"); however, that does not seem to work with new files created remotely (note: changes to existing files will on the other hand get sync'd just fine).  If your IFTTT script does _not_ create new files that frequently, then this workaround might be able to help new files frequently; otherwise, we will have to wait to hear back from the community (in the meanwhile, I have opened a support ticket asking the exact same question).

Ciao,

M.

Hi Michael_T, when you're running the new version of the Dropbox desktop application for Mac OS, files won't be downloaded automatically. 

You'd need to mark them as available offline, or mark entire folders as available offline, and the files in that folder would download.

I updated to Ventura (13.4), downloaded the newest Dropbox version (175.4.5569), and now ALL my files have the cloud with the download arrow pointing down. Somehow, all my files that were both local and in the dropbox cloud are now only in the cloud. I have a large HD, and I wish many (1000s) of my files to be available offline. The ONLY way I can get a file to downlown to my computer, is if I individually open it. I can't, for example, click the download cloud icon on a folder and have Dropbox then download all the files in the folder. This is a real pain. Is there a way I can go back to the earlier version? Really can't believe all the time I have had to put into this. I never, ever would have "upgraded" to the new Dropbox version if I knew this would happen to me.

Hi MC58, are you able to right click the Dropbox folder and choose the option for 'Make available offline' so that they download to your computer?

Thanks for your question. I have to "right click" each file, chose make available online, in order to get my files back on my HD--and often I have to go through this process more than once. Perhaps my Dropbox simply can't keep up. It's a long, painful process--working sometimes, and not at other times.

Right now, my new hassle is with my apple music (formerly known as iTunes). I have purchased 1000s of songs, organized in playlists. Ever since I "upgraded" the dropbox version, I have not been able to open and use the mac music app on my laptop. Usually, when I open it the beachball just spins. Sometimes, it tells me to choose a different library (which I have tried). But sometimes, it works--for a few minutes. When it cuts off, I look at the the music libraries, and for some reason, dropbox's cloud icon appears. I say "appears," because minutes earlier it was not there. I suspect that Dropbox keeps modifying the library, and that is mucking things up. Any suggestions?

My photos are gone on my Mac. I get a statement saying that the photo library is in Dropbox. I assume I just need to wait long time for the photos to be downloaded.

Can you please help me with the following issues? It has been a disaster since "upgrading" to the new Ventura version of Dropbox.

1) Dropbox still has not "put back" files on my HD, even though I have clicked the download cloud and clicked the file for "online available." In order to get Dropbox to syc, I paused it and then immediately resume: it says about it is syncing about 100K files, 144.5GB. And then when I check a few seconds later, it says, “your files are up to date, and no sycing. Why is that?

2) Relatedly (I suspect), I cannot get the photos app to work on my mac. When I try to open it,  I am told "the photo library is in dropbox and it needs to be downloaded;” yet when I go to the photo file on my mac, there is a “clock” download icon, suggesting that it is trying to download the library.  

Those are the current issues that I am working on. 

When I agreed to download the new dropbox version for Ventura, a message did say--happily!--that the location of my dropbox was going to be moved on my local computer. I thought that was a simply process. If I knew that dropbox was essentially going to remove all my photos, music, and docs, put them in the cloud, and then (attempt) to download everything back again in a new location, I never would have agreed to the new version. That's bound to cause multiple problems with multiple apps.

Thank you for your help.