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Forum Discussion
Not able to see new scans in a shared folder.
First time posting here. My assistant scans documents into a special folder. I then do what I need with the files in that folder. After a log-in issue I was having, I can no longer see any new scans to the folder. Please help!
4 Replies
- Megan
Dropbox Community Moderator
Hey Jack Nussbaum!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
- Megan
Hey Jack Nussbaum, let me jump in here!
You mentioned that you had some login issues. Is it possible that you're checking the wrong Dropbox account?
Also, one important thing: which platform do you check in order to locate the files? If you visit your account online, are you able to see the changes and does your assistant use the website to upload the scans too?
Hi Walter,
It's a shared folder. My assistant is able to see it on her end. She sent me a screenshot and it appears that those scans didn't sync.- Walter
Hi there Jack Nussbaum - sorry to hear you're having issues with this.
When you say a special folder, are you referring to a shared folder, a team folder or a folder that's created by a 3rd party application/app integration perhaps? Is your assistant able to see the scans from their end?
Can you see any of those scans in your deleted files page or the events page?
Let us know what you find and we'll take it from there, Jack.
