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urbanracer34's avatar
urbanracer34
Helpful | Level 5
2 years ago
Solved

Photo backup on iPhone isn’t working - alternating between files

I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1

I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded. 

 

I followed the instructions mentioned here https://www.dropboxforum.com/t5/Storage-Space/Photo-backup-on-iPhone-isn-t-working/td-p/515471 for clearing the cache and rebooting. Still have the same issue and it won't give it up. 

 

Problem also exists backing up via cellular. 

 

Problem also persists after full delete and reinstallation of Dropbox on iPhone. 

Camera uploads
Create
Mobile
sync
upload

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  • langshipley's avatar
    langshipley
    Collaborator | Level 9
    2 years ago

    Hannah Hi, apologies for the slow response. I've not been at my computer for a few days. Yes, it looks like after a few days, the backup is working again. I'm not sure why, but it seems like every time there's an app update, the Camera Uploads just gets stuck for a few days and then starts working again. It has happened consistently for the last 3 app updates for me now, so maybe check with your app team and figure out why that is the case? Thank you for getting back to me and checking. I appreciate it.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not a problem, langshipley, I'll make sure to pass this on to the team.

     

    If you come across it again, please let us know!

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