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urbanracer34's avatar
urbanracer34
Helpful | Level 5
3 years ago
Solved

Photo backup on iPhone isn’t working - alternating between files

I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1

I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded. 

 

I followed the instructions mentioned here https://www.dropboxforum.com/t5/Storage-Space/Photo-backup-on-iPhone-isn-t-working/td-p/515471 for clearing the cache and rebooting. Still have the same issue and it won't give it up. 

 

Problem also exists backing up via cellular. 

 

Problem also persists after full delete and reinstallation of Dropbox on iPhone. 

Camera uploads
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Mobile
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  • David Edinburgh's avatar
    David Edinburgh
    Helpful | Level 5
    3 years ago

    DropBox was OK until today.  Now, when I ask it to upload new photos it just loops with "Backing up..." "1", very briefly says "All done backing up", and then back to "Backing up..".  This repeats indefinitely.  If I take the photo in the Apple app and "Share" it with DropBox to the Camera Uploads folder it uploads but with the "IMG..." filename and not the usual date/time filename.  Have tried re-starting the iPad, re-installing DropBox etc.  Happens whether I have one new image or several (with several it's saying "Backing up... 9" etc.  DropBox version 324.2.2.  Basic account.  Space used 34.2% of 6 GB.  Backup: New photos only.  Internet connection fine.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi urbanracer34, let's jump right into this! 

     

    You mentioned that the app is backing 4-5 photos left. Can you clarify if you're using camera uploads on your end, or manual uploads? 

     

    Do you have enough available space on the device too? Provided that you're referring to camera uploads, have you tried turning them off, and then on again?

     

    Keep me posted!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi David Edinburgh, thanks for posting here today! 

     

    Does this happen when you try to manually upload content, by clicking on the + sign, or when you use camera uploads? 

     

    Have you also tried clearing the app's cache, in the app's settings? Lastly, do you have enough available space both in your Dropbox account, and in your device? 

     

    If I were you, I'd also switch to cellular data, just to see if it makes any difference. 

     

    Let me know more!

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