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Photo backup on iPhone isn’t working - alternating between files
I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1
I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded.
I followed the instructions mentioned here https://www.dropboxforum.com/t5/Storage-Space/Photo-backup-on-iPhone-isn-t-working/td-p/515471 for clearing the cache and rebooting. Still have the same issue and it won't give it up.
Problem also exists backing up via cellular.
Problem also persists after full delete and reinstallation of Dropbox on iPhone.
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Thanks for your reply.
- this only happens with automatic camera uploads. If I select Files, Upload and add the photos manually it appears to work correctly, except that the file names have "photo" (IIRC) and a time/date name rather than the plain date/time format from automatic upload.
- I reinstalled DropBox on the iPad which I hoped would clear the cache. Tested and it makes no difference.
- Tried cellular and it's just the same.
- Space is adequate on both the device and DropBox account.
On thing I've noticed is that the network upload from that device seems very much higher during this looping upload, as if the upload has gone to the network but not been acknowledged correctly, so the upload is repeated endlessly. This was all OK until a day or two back.
DavidHi, there is anyone else experiencing problems with Camera Uploads not working in the latest version of the Dropbox app for iOS.
Dropbox app version 324.2
iOS version 16.4.1
The Dropbox app updated 2 days ago and since then Camera Uploads has stopped working. It keeps flicking between "all done for now" and X number of photos to upload, but it is not actually uploading and backing up.
Anyone else experiencing this and know how to fix it? I've already deleted and reinstalled the app, rebooted my phone, and of course, updated iOS to the latest version. None of that has worked.
I've also checked with my husband who is on an iPhone and he has the same problem.
Help?
I have also the same. Updated all apps and iPhone and restarted and still not working. Hoping a quick fix.
Same problem here.
Same problem as you. All ok until yesterday and has not worked since.
Same problem here. I already spend 2 days to try to solve the problem.
Dropbox, solve this issue ASAP please.i have the same issue since today: auto-upload stuck, nothing helped.
This is really poor service from Dropbox. I use this App for work and this is costing a lot of time and money. Very disappointed.
- I am experiencing the very, very same issue! The issue started today. Yesterday, April 13, 2023 everything worked perfectly. It is only today April 14, 2023 that automatic camera uploads has stopped working. I pretty much tried what everyone else did; restarting, my iPhone, using cellular data, and reinstalling the Dropbox app. Nothing works.
Same for me, alternating between 2 and 3 to upload.
