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Scan Document feature freezes on "Waiting to Upload"
Howdy all,
I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the message 'Waiting to Upload".
I've been working on this for about an hour, attempted about a dozen scans. Sometimes the blue progress bar appears, moves to the right, then goes back to the message "Wating to Upload". Sometimes it will cycle through this a few times, sometimes it just stays on the "Waiting to Upload" mesage.
It also gets stuck if I hit the "Save as Scan" button on a photo from the Camera Uploads folder.
I'm only using 12.9% of a 2 TB account, and Dropbox is updated to the newest version. I'm using an iPhone 8 Plus with iOS 11.2.5. I have about 180GB avialble space on my iPhone. I can upload documents to Dropbox from other apps on my iPhone, they sync just fine. Camera Uploads is turned On, and syncing photos and videos just fine.
I've tried the following:
- tried to save one page scans, 5 page scans, custom names, default name, small and large file size settings
- waited for 20+minutes on upload
- tried to save to different folders
- turned wi-fi off and on again on phone
- restarted Dropbox, restarted the phone
Any solutions out there?
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
34 Replies
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- Jay
Dropbox Community Moderator
Hi Jay
Turns out my iCloud Storage is not on for photos. Does it need to be on?
- Jay
No it doesn't, however if it is on, and Optimize Storage is on, this makes uploading images to Dropbox much slower.
My uploading all of a sudden started working. All is good now. I bet something is going on behind the scenes at Dropbox...........
- It turns out my iCloud photo is off, does it need to be on?
- So why isn’t it uploading automatically to my Dropbox as it did before iOS 12?
Ross_SDropbox Staff
Thanks all for reporting this problem. We detected it ourselves and have been working on it in the background, but I wanted to update here too.
I can’t say exactly how long this will take to resolve, however, we believe we are making good progress and I hope to update here soon that we have a fix ready for this.
there's presently no work-arounds, but we hope to have the Doc Scanner up and running again shortly.
Many thanks for your patience and understanding.
- Ross_S
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
Doc Scanner in the Dropbox iOS App is still not back to its old self. Uploading of scanned documents is very slow; before it took a couple of seconds, now about 3-4 minutes per document (on any type of network: Wifi, 4G). Text recognition (OCR) is also not working anymore. Normally documents scanned to PDF appear in my Dropbox folder with text recognized. Since a couple of days this doesn't work anymore.
When is full recovery of the Doc Scanner and OCR capability expected?
Ross,
I am having the same issue. Is the solution still a server issue? I have tried chatting with the help center. That was no help at all. So here I am.
I have done all of the items listed in the OP as those were the solutions according to DB those did not help at all.
I do not have a work around for this issue and need a solution as soon as possible.
Thank you so much for your time!
