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Scan Document feature freezes on "Waiting to Upload"
Howdy all,
I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stuck with the message 'Waiting to Upload".
I've been working on this for about an hour, attempted about a dozen scans. Sometimes the blue progress bar appears, moves to the right, then goes back to the message "Wating to Upload". Sometimes it will cycle through this a few times, sometimes it just stays on the "Waiting to Upload" mesage.
It also gets stuck if I hit the "Save as Scan" button on a photo from the Camera Uploads folder.
I'm only using 12.9% of a 2 TB account, and Dropbox is updated to the newest version. I'm using an iPhone 8 Plus with iOS 11.2.5. I have about 180GB avialble space on my iPhone. I can upload documents to Dropbox from other apps on my iPhone, they sync just fine. Camera Uploads is turned On, and syncing photos and videos just fine.
I've tried the following:
- tried to save one page scans, 5 page scans, custom names, default name, small and large file size settings
- waited for 20+minutes on upload
- tried to save to different folders
- turned wi-fi off and on again on phone
- restarted Dropbox, restarted the phone
Any solutions out there?
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
34 Replies
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I have the same issue. Is there a fix?
- Walter
Dropbox Community Moderator
Sorry to hear that Djboissy!
As we're actively working on a resolution with JessKris at the moment, I have brought this to our experts' attention and will let you know more about this as soon as I have an update.
If you'd like me to reach out to you via email so I can send your case and all the relevant information to our team of technicians, please let me know.
Thanks!
- Walter I wonder if I might get your help as well. I have had the same problem since last night. I have also lost an important scan. I have completed the updates and cleared the cache as requested.
- Same issues here all steps were taken.
I tried deleting and reinstalling the app with no luck. Very frustrating as I use this feature all day long!
Exact same problem here. Hope it will be solved soon, I use the scan function very often.
Hi Walter,
Thanks for the quick reply. Yes I am using Dropbox version 114.2
I tried clearing the cache, logging out, restarting my phone, still didn't work.
I also tried deleting the app and reinstalling, still didn't work.
I then updated to the newest iOS 12, still no luck.
Update:
I tried saving the scanned document as a PNG, and that uploaded!
Still doesn't solve my problem, as I need multipage PDF's.
- I’ve been unable to upload scans for the last 2 days - stuck in “Waiting to Upload”
I’ve worked around this by using Adobe Scan, then saving to Dropbox
I’ve uninstalled and reinstalling the app and verified I’m logged into both my personal and business accounts
Please advise
