Forum Discussion

wing1307's avatar
wing1307
Explorer | Level 4
3 years ago

Shared Excel file doesn't get updated

We use shared Dropbox access. I accessed a shared Excel file online (web browser not app) and made some changes to it. Now the other person (original owner) cannot see the updated info. Can som...
edit
Microsoft Office
Share
Shared Files
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi wing1307, just for clarification, a shared link with edit access means it will be added to your account as a shared folder. Is this what you're seeing on your end?

 

Does the other user see the file in a shared folder?

wing1307's avatar
wing1307
Explorer | Level 4
3 years ago

Yes, I see the file in my folder and the owner too.

 

The only concern is, I made some changes to this shared file but they didn't reflect to the owner when they accessed it at their end.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    How are they accessing it on their end? Do you see the changes visible on the Dropbox site when accessing that folder and file?

    • wing1307's avatar
      wing1307
      Explorer | Level 4
      3 years ago

      Yes, I can see the changes at my end. 

      Owner accessing it on browser version too.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey wing1307, so the owner is accessing the file from the browser, but they can't see the changes? That's quite strange.

         

        Is it possible that they're looking at a copy of the file in a different location?

         

        If they use the search bar at the top of their "all files" page and search for the file, does it only give them one result?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!