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petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago
Solved

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
desktop
sync
Web
  • Walter's avatar
    Walter
    4 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JasonC32, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if that changes things?

JasonC32's avatar
JasonC32
Explorer | Level 3
3 years ago

Hi Megan,

 

Unfortunately this hasn't resolved the issue. Also, DropBox is telling me that there isn't any issues with syncing.

 

I'm really lost as to what the problem is here...

 

Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JasonC32, how many files do you have on your account? 

     

    You can see this by right-clicking on your Dropbox folder, and then check its properties.

     

    Also, it might sound trivial, but have you tried signing out of the app, then back in? 

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