'There was a problem completing this request' error when trying to share files

Hey irwanambak, thanks for letting us know about this.

Just to confirm, you're getting this error on the Dropbox website, right?

Have you tried from a different browser or a private browsing window, to see if that helps?

Keep me posted.

Repeatedly getting error when attempting to share folders. Happening via MacOS app/Finder integration (MacOS Ventura 13.6.3) and Dropbox.com. Have reloaded page as suggested by Dropbox error message; have restarted computer. 

Sync also appearing to have trouble; getting stuck syncing very small changes to files/directories. 

I am trying to move photos from one dropbox account (my husbands) to my dropbox account.  I have shared a file folder, He has shared his file folder, and yet I get a message that I can't share.  I have the plus plan with lots of  storage and would like to transfer his photos from his dropbox account to mine.  I have tried everything and the only thing possible that I see is to get the family subscription which cost another $90 per year.  I have searched and since I have the plus plan, I keep reading that I can do this but with no success.  What do I need to do?  Do I need to go to Google drive?

Hi everyone, thanks for contacting us.

Thank you for alerting us to this problem. 

Dropbox engineers are aware of the problem and are working on a solution.

We appreciate your patience on this matter.

Continuing to get error when attempting to share folders. Happening via MacOS app/Finder integration (MacOS Ventura 13.6.3) and Dropbox.com. Have reloaded page as suggested by Dropbox error message; have restarted computer. 

Seemed to have resolved yesterday (1/19) after first reporting it 1/18. But now having trouble again.

Sync also appearing to have trouble; getting stuck syncing very small changes to files/directories. 

Hi richardaccutax, I'd recommend contacting the support team directly in order for them to investigate this in more detail.