3 referrals for 3 different users show up as ineligible - why?

Hey DAS28​, thanks for reaching out to us.

Did you all install the Dropbox desktop app on separate computers and sign in to your accounts on it, when you accepted the referral invitation?

If not, that would be a reason the referrals show as ineligible.

Let me know if that's not the case!

Hi Hannah, Can you please clarify? 

We created the signup on a same WIFI and then installed on our own PC's on a different internet connection. Is that what you are implying is the issue here?

Can you please help resolve this?

Sure thing, apologies if I wasn't clear!

Basically, each user that receives a referral invite link, needs to install the Dropbox desktop app on their computer and sign in with the email address that was invited.

If it's all been done on the same network, that could also be a reason for the ineligibility.

You can see more about this on Neal's FAQ page which should help, but let me know if you still have an issue after checking out those steps.

But since we are all different users, isn't there a way to resolve it from your end? We are getting penalized by not doing anything wrong, just not being aware on how Dropbox works. We referred each other genuinely and still now facing issues.

Hey DAS28​ - I've just followed up via email to have a further look internally, so please have a glance at your inbox and we'll take it from there.