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Forum Discussion

yoshimitzu's avatar
yoshimitzu
New member | Level 2
2 years ago
Solved

App stops syncing because of the quota have been reached, but I'm underquota

Today I transferred a large folder into our company's account on Dropbox. This led to exceeding the 5TB plan, causing the Dropbox app to stop functioning. Consequently, I deleted a significant amount...
desktop
Error Messages
Quota
Storage space
sync
  • Jay's avatar
    Jay
    2 years ago

    Glad to hear you were able to resolve this issue. 

     

    If you have any further queries, feel free to message back.

yoshimitzu's avatar
yoshimitzu
New member | Level 2
2 years ago

I've deleted it. And I've removed the entire account only after i've switched the big folder i've mentioned above. So it was just a few Megabyte left on that account.

yoshimitzu's avatar
yoshimitzu
New member | Level 2
2 years ago

I've just deleted another 100 GB. Immediately i can see more space available on the browser version. No change here https://www.dropbox.com/account/plan No change on the App.... 

How is this even possible?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you have the original data in a shared or team folder that you removed from your account only? Can you see the folder on this page, and what options do you have for that folder?

     

    Did you delete the shared folder, or permanently remove access to the folder for all members?

    • yoshimitzu's avatar
      yoshimitzu
      New member | Level 2
      2 years ago

      Finally found a solution by asking someone to not share a 200GB folder with us anymore. Immediately after that the Business account is "free" and we have 1TB free space. So there was definitely something odd happening here.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Glad to hear you were able to resolve this issue. 

         

        If you have any further queries, feel free to message back.

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