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Basic Account Space reduced from 16GB to 2GB
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
Any ideas?
Jan
Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
35 Replies
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- Nancy
Dropbox Community Moderator
Hey Tin1, sorry to jump in here.
Can you send us what you see on these pages in a screenshot, instead? Unfortunately, we’re not allowed to click on any links, due to security reasons, on the forum.
You can click on the small camera icon above your message box though, to upload your screenshots.
Mail subject says: "Please read: We noticed you're not taking advantage of your Dropbox account."
Note: This is true. I'm over or close to the quota.
https://www.dropbox.com/out-of-space?_camp=15321&_tk=prompt_top says Using 7.75 GB of 2 GB space
And that's not true.
The page "get more space" used to show correct space, possibly promo options and referral bonus.
Now it shows only the base amount.
https://www.dropbox.com/home shows correct space now. (After click to profile. Used to be visible directly.)
My space seems reduced to 2GB on some pages and in a warning mail.
On the https://www.dropbox.com/manage/subscriptions/dropbox-single-seat
on the other hand it seems to have right (almost 8GB) amount.
- Walter
The maximum space you can earn through referrals is 16 GB on the Basic plan while this goes up to 32 GB if on the Professional, Plus or Family plans free4cat00
Did you redeem a different promotion in the past perhaps which granted you with more quota?
- What make me think that?
The fact that I had this quota for more than 10 years. Do you think is a good enough reason?
I have to say that this conversation doesn’t seem positive nor seem like you are trying to resolve the issue. You are inside the company: you should have the tools to verify that what I’m saying is true.
I do not lie - why seems like I have to prove it?
What kind of customer service is this? - Walter
So your account's overall quota is 18.75 GB. What makes you think that your additional space was removed from your account free4cat00?
Not sure what you are asking since it is a free account.
Dropbox BasicFree2 GB of storage to help you store and share files.Your Personal Dropbox account is full Using 37.5 GB of 18.75 GBIs that what you are asking for?Regular files (3.6 GB)Backup (0 bytes)Shared files (33.9 GB)- Walter
Hey free4cat00, sorry to repeat myself here, but could you send us a screenshot of your plan tab to see what's reported there in regards to your account's quota?
Hello Jay,
I can guarantee you that, as an early adopter and big supporter of Dropbox, I have 40 GB of free storage for all my referrals done (+150 people registered because of me).
This was the case until last week when somehow you decided to remove what was your commitment to my referral work.
Please check with your managers, look at my historical info and whatever else you need to look at, and restore my free store.
Thanks a lot
Gabriel [personal information removed per the Community's Guidelines]
