Dropbox iOS app is consuming more space than expected.

Hi MigiHunzi​ and welcome back to the Dropbox Community. 

I’m really glad to hear things are sorted now and thank you for circling back to share your update. It’s always appreciated when folks take the time to follow up, especially with mobile storage questions like this ✨.

I’m Theresa 👩‍💻, one of the Community Managers here. Since you’re using Dropbox on iOS, I’d love to know... do you have a favourite feature that helps you stay organised or makes managing files on mobile a bit easier?

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)

Hey MigiHunzi! 

Thanks for the heads up. Happy to see that your issue is now resolved! 

That was most likely the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi MigiHunzi, 

It is possible that  you may have linked a personal account and a business account ( trial , paid, or expired trial) that are still linked together . That's most likely where the 7.GB is coming from ( 1G from your Personal account, and the rest is from your Business account ). That's the only thing I can think of . Also , there is an Offload App button that when clicked, will free up the storage used by the app, did you consider clicking that button ? Deleting the app as well would help , and just reinstall it . This should not affect the online files that are stored in your Dropbox account as they are still available via online access.  

Hope this helps. 

Hi there MigiHunzi - I just wanted to check if you're still having issues with this. If so, let me know here and I'll reach out via email to investigate further. 

Just make sure that your device and the Dropbox app are up to date. 

Hey MigiHunzi, just wanted to pop in here and update you!

We're still investigating this while waiting for an update from our engineers. 

Hey MigiHunzi​, thanks for the info! 

Out team is aware of this, and is actively working to fix it. Hang tight, and I'll make sure to update the thread once we have additional news.

-As a temporary fix, you can access your iPhone Settings > General > iPhone Storage > Dropbox.
-Tap Offload App, and then Delete App.
-Restart your phone, and reinstall Dropbox from the App Store. 

Hey Megan

Thanks for helping me out. Here‘s a screenshot of my account page online:

And here a screenshot of my Iphone settings:

Hey MigiHunzi​, let's jump right into this!

As a first step, would you mind checking your account page online, and let me know what it reports? When did this behavior first start happening?

Do you have any screenshots of your mobile settings, in order for me to have a visual?

Keep me posted, and we'll take it from there!