Forum Discussion

freddie3's avatar
freddie3
New member | Level 2
7 months ago

How do I get the extra 500 MB for a referral?

I went to my son in law's house and he helped me set up this new computer and told me that if I used his link to download the app I would get an extra 500MB of space, but it isn't showing up. He said...
Referrals
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi freddie3, thanks for bringing this to our attention.

When you used the link to download the Dropbox desktop application, were you downloading it from their home, from the same network he uses for his own Dropbox account?

This will help me to assist further!

freddie3's avatar
freddie3
New member | Level 2
7 months ago

Yes we were at his home. he was helping to set up the computer.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?
    If there's anything else we can assist with, feel free to reply back here!

    • freddie3's avatar
      freddie3
      New member | Level 2
      7 months ago

      I tried to reply and it was first refused by your email server as spam and told me to resend the message, then when resending got a message back that the mailbox was unmonitored: 

       

      ##- Please type your reply above this line -##

      Ticket #25207932: Re: Dropbox Community Support - Follow Up

      Hi,

      Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        Hey freddie3! I can see you’ve replied to Jay, so you don’t need to do something else for now. 

        He’ll see your email and get back to you, as soon as he’s reviewed your case.

    • freddie3's avatar
      freddie3
      New member | Level 2
      7 months ago

      Delivery has failed to these recipients or groups:

      support+id979K7E-Y16XE@dropbox.zendesk.com
      A problem occurred during the delivery of this message. Please try to resend the message later.


      Diagnostic information for administrators:

      Generating server: [...]
      support+id979K7E-Y16XE@dropbox.zendesk.com
      Remote server returned '533 5.4.0 Your message seems to have triggered our junk email filters. Could you edit your message and try again?'
      Original message headers:

About Storage Space

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