I didn't receive my referral bonus, even though I've followed all the steps.

It's been my pleasure, renatomichel​! 😇

If you need anything else, just give me a shout. You know where to find me! 👩‍💻

Hi Megan, I have similar problem with referral bonus can you help?

Hey jezz, sorry to see that you're having an issue with your referral.

Can you give us some more info, so we can assist you further?

Are you the one that sent the referral or are you the recipient?

If you're the sender, can you check the status of the referral?

Or if you're the recipient, can you ask the person who sent it to you, to check the status and let us know?

I have sent two invitations, to my wife (Laptop) and my son (Desktop PC), so that they can use their own Dropbox. But for both referrals are marked as "Ineligible"

Thanks for the update, jezz.

Are all computers connected to the same network?

Have your wife and son verified their Dropbox email address?

Yes all computers are on the same network, son's Desktop on LAN, wife's Laptop on WiFi.

They both have verified their emails and both have installed Dropbox Desktop app.

Hey jezz! If you check the email address that’s linked to your Community profile here, you should be seeing a new email from me in your inbox. 

Please reply to it and I’ll further investigate this internally.

Hi jezz​ 

As far as I know, Dropbox marks as ineligible when the invite is accepted by people using computers on the same network.

I hope Nancy​ can help you!