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Forum Discussion

Tomajev's avatar
Tomajev
Explorer | Level 3
9 months ago

I invited a friend using a referral, but it shows as ineligible.

Hi. I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Referrals
Storage space
Grizzicle's avatar
Grizzicle
Explorer | Level 3
3 months ago

Hey  Neal​ ,

I just wanted to chime in to say that I've had the same issues, and I've read all the FAQs, but still haven't been able to get the space. (The FAQs are mostly useless.)

How about reaching out to proactively solve this issue instead of continuing to harp on FAQs that just restate the obvious? If people are coming here looking for help, they want to actually be helped, not given the runaround to docs.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Grizzicle, thanks for your comments once again.

    I just replied to you on the other thread you posted in.

    You can see my reply here and I'll be waiting for yours on that thread.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Grizzicle​,

    I understand the frustration. Pleas keep in mind that while many people have the same issue, that doesn't mean it's for the same reason.

    We share the FAQ's just in case they can explain why some users are experiencing these issues. For those that it does not help, like you, then it's just as Rich explained. 

    We try and help these users on support tickets as we need to discuss account specific information that can not be shared on a public forum like this.

    I'd recommend responding to Hannah and going through the support process so our team can can look into your specific issue as best they can.

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