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Forum Discussion

bnehring's avatar
bnehring
New member | Level 1
11 months ago

I lost 3GB of storage after my account was supposedly converted back to Basic.

Hi, I've had a Basic plan with 10.4GB of storage for years. I got an unexpected email yesterday saying I'm "back on Dropbox Basic" because my admin took no action on a free trial. I didn't sign up fo...
Dropbox Basic
emails
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey bnehring, can we send you an email, so we can look at this internally?

bnehring's avatar
bnehring
New member | Level 1
11 months ago

Hello, have you emailed me? Let me know if I missed it. Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I just emailed you, bnehring, so we'll continue there!

    • bnehring's avatar
      bnehring
      New member | Level 1
      10 months ago

      Hi Hannah , I have a related issue with the max number of devices being set to 3. I tried to reply to the ticket but it is closed. Whatever happened to my account to reduce the max storage space also reduced the number of max devices. As far as I know I never had a limit before, or at least it was not 3 devices. Can that part of my account be restored/fixed just like the max storage was? Thank you!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey bnehring - sorry to jump in here, but I wanted to clarify that the device limit for the Dropbox Basic plan is 3 devices at this time and you won't be able to add more than 3 to your account as long as you're on that plan.

        I hope this clears things up and let  us know if you have any other questions. 

About Storage Space

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