Forum Discussion

chuchunchau's avatar
chuchunchau
New member | Level 2
9 months ago

I referred a friend to Dropbox, but their referral has been marked as ineligible.

i refer to a friend: [...], but referral ineligible. Could Support team add back my referral free storage bonus to my account: [...] ? [email addresses removed per Community Guidelines]
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Referrals
Storage space
chuchunchau's avatar
chuchunchau
New member | Level 2
9 months ago

hi Nancy

yes my friend uses my old computer that i sold to him.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
chuchunchau wrote:

yes my friend uses my old computer that i sold to him.

Typically, a referral will only count when Dropbox is installed on a computer that has never had Dropbox installed on it before. If he's using your old computer and you previously used Dropbox on it, then that computer wouldn't be eligible for use in a referral.

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