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Forum Discussion
My account is over-quota but there are no files to delete to free up space
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Question or Issue
My account is over-quota but there are no files to delete to free up space
3 Replies
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- Neal
Community Manager
Hi pb5558,
While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page.
It covers "My account is empty but Dropbox says it's full".
I thought I'd deleted all files but don't know how to find any back up files. I've tried to follow instructions from the 'Help' section. The files/folders keep reappearing after I delete them.
some screenshots
Dropbox Plan
Basic
Device
iMac and iPhone 15
Operating System/Browser (if using the web)
MacOS Sequoia 15.6.1
Dropbox App Version (if using the app)
440.2.2- Hannah
Dropbox Community Moderator
Hey pb5558, thanks for your post today.
Is it possible that you have any backup files or shared folders that are taking up your space?
Let me know what you find!
