My account keeps saying it's full - but it isn't

Thanks!

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device. 

To clear out the data from the deleted backup, follow these steps:

1. Navigate to dropbox.com/backup/all
2. Click on Show deleted backups
3. Select their backup and click on permanently delete

Hi

I have deleted all files in my dropbox online, uninstalled it from PC but i still have 1.6gb in usage & there are no files in deleted files folder.

You help is appreciated

Thanks

Hi muibmuel, I hope you're doing well!

In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? What about any shared folders? 

Keep me posted!

Hi Megan

Thanks for replying.

Yes i forgot to mention but i checked both folders backup and shared, both had files but i deleted. Every folder on the dashboard is empty & i double checked now to make sure there is absolutely nothing.

Could you check to see if there's a backup here, for PC devices, or here for Mac OS devices?

As you can see nothing in mac device or on dropbox website

What about when you click 'show deleted backups', are any visible on that page?

Thanks for the help Jay 🙂

That was the cause of the full storage. Now its zero.

How do i disable backups this permanently?

Hey muibmuel! Hope you don’t mind me jump in. 

After clicking on the “Show deleted backups” button, did you select your backup and choose to “permanently delete” it? If yes, then you should be all set. 

As long as you don’t manually enable computer backup again from your Dropbox app, these files should no longer take up space from your Dropbox account.