My account keeps saying it's full - but it isn't

Checked www.dropbox.com/backups ?

Thanks! Seems like an external USB drive was backed up with 20GB files.

I am being told I am using 2.88 gigs of memory, but I have deleted literally everything I can find. I have no shared folders. Any help appreciated

Hi Nh91, let's jump right into this!

Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

Let me know if you need anything else! 

Hi, that situation is frustrating.  I've had it occur frequently.  Two things I have observed.  First, there have sometimes been hidden shared file links I wasn't aware of that were counting as storage space. Most often the files or folder were briefly shared, and no longer needed so forgotten about and not removed from dropbox. Look for any shared folders and links and then choose "remove me" in the three dot menu by the folder or file.  Then too I've gone through and dumped any uneeded docs, pics, etc. to free up space, and discovered lag time between my deleting of files and when dropbox notices it's cleaned out.  Has taken anywhere from a few minutes to a few hours.  Seems random to me, but it did eventually catch up and correct to the right amount of storage used.  Don't be dissuaded by people who comment that "dropbox algorithyms are always right about your storage space." NOT! By experience I've seen it several times with the situation you're describing.  Dump the unused folders, files, docs and shared links and your storage issue should resolve.  Dropbox should make it easier to get chat support, instead of relying on articles and the community.

Hello, 

I am using 0 GB of my 2 GB account. I have nothing yet it is full. Someone shared something that is exactly 2 GB with me, but I cannot open it. How does this make sense? Is Dropbox a scam?

Hi erin_villa 

The reason you cannot accept the share is it must be just over 2gb. Shared folders use the quota of everybody involved so you need enough to access it. 

If it was 2.01gb you'd not have enough space and so wouldnt let you add it. 

One other thing to just check is that you havent added any backups: www.dropbox.com/backups 

A tárhelyem teljesen üres, mégis teljesen megtelt ahogy a foglaltság is jelzi!

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tamasgoldvasut wrote:

A tárhelyem teljesen üres, mégis teljesen megtelt ahogy a foglaltság is jelzi!

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Ellenőrizze a biztonsági mentési oldalt.

• https://www.dropbox.com/backup/all

solved it for me too