Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

Hello again,I just wanted to confirm that my problem is solved, it was the backup. It took a lot of effort to find out.I wonder, however, why the operators cannot inform the users, even when they ask, what the storage space is filled with.Why are users not informed explicitly and without being asked in the settings where the storage space is being used up? More clarity would be in the interest of the user.Instead, expensive upgrades are immediately recommended.Honni soit qui mal y pense

Have you also deleted any Backups? www.dropbox.com/backups ?

Dropbox has stopped working as it says I have exceeded my storage limit. I have completely permanently deleted all content e.g. files, shared folders, photos and have checked Events to see if I have missed anything. I have then logged off and reopened my account however the message is still there that I have exceeded my storage limit despite there being absolutely nothing stored. How can I get my account working again??

Hey markstrode! Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

Hi @frot, thanks for bringing this to our attention. Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? This will help me to assist further!

My account keeps saying it's full - but it isn't

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vibrantbadger35
New member | Level 2
3 years ago
i am deleting file after file but i am still out of storage it says.what am i not doing or doing wrong.i have the basic plan and do not want to buy more.i just want to be able to share esp.bigger files and share .then when i am done delete and keep the space that i have and do it again next time.
Megan
Dropbox Community Moderator
3 years ago
Hi vibrantbadger35, welcome to our Community!

Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space.

Or perhaps you have any active Backups enabled.

Let me know what you find!
faisyrprj
New member | Level 2
3 years ago

How come my dropbox is full because using 2,5 GB from 2GB and can't sync whereas my folder in dropbox has 1,6 GB only, I've tried any way to fixed this problem. Can anyone help me?
Mark
Super User II
3 years ago
www.dropbox.com/backups ?
instantws
Explorer | Level 4
3 years ago
Why is it possible that my Dropbox account sends a notification that it's full, but it appears to have only around 30MB of storage occupied? There are no hidden files or any data among the deleted files, and no backup files, yet the account indicates that 4.5GB is in use.
Hung5
Explorer | Level 4
3 years ago
I have the same problem. So help us please
Megan
Dropbox Community Moderator
3 years ago
Hi instantws & Hung5 , let's jump right into this!

Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space.

What about any shared content? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

Let me know if you need anything else!
Smile now cry later
New member | Level 2
3 years ago
This is what I see when I check my dropbox 1.05MB out of 2GB used. Why am I being told I am out of space and will have my files deleted if I do not upgrade?
Mark
Super User II
3 years ago
What does www.dropbox.com/backups show?
Smile now cry later
New member | Level 2
3 years ago
Thank you for your quick response. I just found that I have 2 Dropbox accts, 1 in Hotmail and 1 in Gmail. There is nothing in the Hotmail but the Gmail is way over the limit. I now need to find out how to transfer some of these photos so I don't lose them and free up space in my Dropbox.